Policy Center

🚘 Driver Policy Center

Palmetto State Rides, LLC
Last Updated: October 2025

🌐 Welcome

This page contains every driver policy and requirement for Palmetto State Rides. It is designed to protect drivers, clients, the company, and the PSR ecosystem you are helping build.

📚 Table of Contents

🧍‍♂️ Driver Conduct & Professional Standards

✨ Professional Appearance

  • Clean, presentable clothing
  • Good hygiene
  • No inappropriate attire
  • No signs of intoxication or impairment

🚗 Vehicle Standards

  • Clean interior and exterior
  • No strong odors (smoke, pets, food, etc.)
  • Working A/C, heat, lights, and seatbelts
  • Vehicle must be legally compliant and safe

🗣️ Behavior

  • No harassment, bullying, or misconduct
  • No aggressive or abusive communication
  • Avoid political or religious discussions unless the client initiates and is comfortable

⏱️ Punctuality

  • Arrive before scheduled pickup time
  • Monitor PSR ride schedules and notifications
  • Repeated lateness may lead to deactivation

🎥 Safety & Camera Usage Policy

📸 Camera Requirements

  • Camera must be installed, visible, and functional during all PSR rides
  • Camera may not be covered, unplugged, or intentionally disabled

🔒 Footage Ownership

All video and audio footage recorded during PSR rides is the exclusive property of Palmetto State Rides, LLC. PSR may access footage for:

  • Incident and safety investigations
  • Client or driver complaints
  • Insurance or legal matters
  • Internal audits and reviews

⚠️ Camera Failure

  • Drivers must notify PSR immediately if the camera stops recording, malfunctions, or is damaged
  • Drivers may be required to pause rides until the camera is restored

🚫 Misuse of Footage

  • Drivers may not post footage online (social media, websites, etc.)
  • Drivers may not send footage to clients or third parties
  • Drivers may not edit, alter, or delete footage related to a PSR ride

Violations may result in immediate deactivation and potential legal action.

💵 Driver Financial Responsibilities

🧾 Driver Pays For

  • Fuel
  • Vehicle maintenance and repairs
  • Personal insurance (auto and required coverage)
  • Phone and data plan
  • Parking fees and tolls (unless arranged otherwise)
  • Approved camera and safety equipment

💳 Refunds & Chargebacks

  • If a refund or chargeback is issued due to driver fault, PSR may deduct that amount from the driver’s future payouts
  • Chargebacks and related fees may be reviewed on a case-by-case basis

🏦 Stripe Payouts

  • Drivers must maintain accurate bank and payout information in Stripe
  • PSR is not responsible for delays caused by bank or Stripe verification issues
  • All driver payouts are processed through PSR’s Stripe Connect system

📱 Driver Communication & Client Rules

📞 Allowed Communication

  • Confirming pickup locations and times
  • Clarifying directions or access details
  • Reporting issues or delays to PSR or the client in a professional manner

⛔ Not Allowed

  • Scheduling private or off-platform rides with PSR clients
  • Handing out personal phone numbers for non-PSR bookings
  • Requesting tips directly or pressuring clients for extra payment
  • Flirtatious, harassing, or inappropriate messages or calls
  • Contacting clients on social media or outside official PSR channels

🚗 Calling & Texting While Driving

  • No texting while the vehicle is in motion
  • Only hands-free calling methods may be used while driving
  • Communication should be brief, professional, and focused on the ride

🤝 Equal Opportunity & Anti-Discrimination

Palmetto State Rides is an equal opportunity platform. Drivers may not refuse service or treat clients differently based on:

  • Race or ethnicity
  • Gender or gender identity
  • Sexual orientation
  • Religion or beliefs
  • Disability
  • Age
  • National origin
  • Veteran status

Discriminatory behavior may result in immediate deactivation and further review.

🔒 Driver Exit & Client Protection Policy

🔐 Company Ownership of Client Data

All customer information—including names, phone numbers, email addresses, booking history, and payment details—is the exclusive property of Palmetto State Rides, LLC. Drivers may view limited client information only as needed to complete scheduled rides.

Drivers do not own, control, or have the right to remove or copy any client data outside the Company’s approved systems.

👥 Driver Goodwill & Portfolios

Drivers earn goodwill through service quality, referrals, and relationships. This goodwill forms the basis of each driver’s personal client portfolio. However, the underlying client data and booking rights are retained by the Company.

🚪 When a Driver Resigns or Becomes Inactive

  • Upon resignation, termination, or inactivity exceeding 90 consecutive days, driver system access will be disabled
  • The Company may review the driver’s active client portfolio and determine whether clients remain under that driver or are reassigned for continuity
  • Drivers leaving in good standing may request an internal sale or transfer of their goodwill portfolio under Company oversight

🚫 Non-Solicitation & Confidentiality

Drivers agree not to copy, export, or solicit PSR clients outside the Company system. Attempting to contact or divert clients after departure without Company approval is considered a breach of contract and confidentiality. Palmetto State Rides reserves the right to pursue legal remedies for violations.

👥 Driver Client Portfolio Policy

📌 Purpose

This policy defines how driver client relationships (“Client Portfolios”) are created, credited, substituted, and transferred within the PSR system.

📘 Definitions

  • Client Portfolio: Group of customers who have booked rides with a driver through that driver’s QR code, referral link, or assigned booking profile.
  • Primary Driver: The driver credited as the client’s main service provider for loyalty and referral purposes.
  • Temporary Coverage: When another driver completes a ride because the Primary Driver was unavailable.
  • Transfer: A Company-approved reassignment or sale of a Client Portfolio between drivers.

📊 Client Relationship Ownership

  • Each client is linked to a Primary Driver upon their first completed ride or referral
  • The Primary Driver retains portfolio credit unless the client requests reassignment, completes three or more consecutive rides with a different driver, or the original driver is inactive for 90+ days
  • Temporary coverage does not change client ownership; the servicing driver receives trip income only

📉 Portfolio Tracking & Review

  • Client portfolios are recorded and tracked through Company systems
  • The Company may conduct periodic reviews to verify loyalty patterns, performance, and portfolio accuracy
  • Drivers may request a portfolio summary via management

💼 Portfolio Transfer or Sale

  • Drivers may propose the sale or transfer of their client portfolio to another approved driver
  • All transfers require written Company approval before completion
  • The Company may charge an administrative fee (typically 5–10%) to process transfers

📦 Client Block Ownership System

“Own what you build with PSR.”

📊 Block Levels

  • 100 Clients — Starter Tier
  • 200 Clients — Builder Tier
  • 500 Clients — Elite Tier

⏳ Driver & Client Maturity Requirements (Updated)

Driver Eligibility:

  • Driver must maintain active PSR driving status for at least 24 consecutive months
  • Maintain a clean compliance and safety record

Client Eligibility:

  • Each client must have been active within PSR for at least 12 months from their first completed ride
  • Each client must have completed two or more rides within the last 90 days

🔍 Certification & Verification

  • PSR reviews each proposed block for data accuracy, activity, and retention
  • Certified blocks receive an official Block ID Number (for example: PSR-Block-2025-001)

💰 Sale & Transfer Policy

  • Drivers may sell a maximum of one certified block per 12-month period (Elite may qualify for two)
  • All sales require Company approval and include a 3–5% administrative verification fee
  • PSR reserves first right of refusal to purchase certified blocks
  • Clients newer than one year may not be included in a certified or sold block

⚖️ Integrity & Compliance

  • Falsified or ineligible clients may invalidate the block
  • Individual client sales are prohibited; only full certified blocks may be transferred
  • All certifications are digitally logged and auditable

🎫 Referral & Client Policy

👤 Client Ownership & Bookings

  • All riders who book through PSR or use PSR codes are PSR clients
  • All trips must be scheduled and recorded through official PSR systems

⛔ No Off-Platform Solicitation

  • Drivers may not solicit or accept PSR clients for private/off-platform rides
  • Drivers may not provide personal payment methods for non-PSR trips

📲 Referral Program Rules

  • Each driver receives a unique referral code/QR
  • Discounts or donations are administered only inside PSR
  • Self-referrals, fake accounts, or referral manipulation is prohibited

🔐 Data, Privacy & Conduct

  • Client information is confidential and used solely for PSR services
  • Professional conduct is required in all communications

⚠️ Compliance & Consequences

  • Violations (including off-platform rides) may result in deactivation and forfeiture of unpaid incentives
  • PSR may review communications related to bookings where legally permitted

📸 Media Release Policy

By signing the PSR Media Release, drivers grant PSR a non-exclusive, royalty-free license to use, reproduce, edit, publish, and distribute their name, photo, likeness, voice, and statements for marketing and promotional purposes.

Usage May Include

  • Website driver profiles
  • Social media content
  • Advertisements and printed materials
  • Videos, brochures, and digital campaigns
  • PSR may crop or resize images as long as they are not misleading
  • No guarantee of publication is given
  • No financial compensation is owed for use of approved media
  • Drivers may request first-name-only display on public profiles

💛 Charity of the Month Acknowledgment

🌟 How It Works

  • PSR donates $1 from every completed ride to the current Driver Charity of the Month
  • Totals are tallied monthly
  • A driver representative may assist in delivering or announcing donations

🧡 Driver Role

  • Represent the program positively when riders ask about it
  • Provide accurate information (donation is paid by PSR, not added to the rider’s fare)
  • Follow PSR brand and media guidelines if participating in photos or videos

This acknowledgment does not create any ownership interest in the donation funds. It simply confirms your understanding and support of PSR’s community mission.

🎉 End of Driver Policy Center

By driving with Palmetto State Rides, you agree to follow the policies listed on this page. Thank you for helping build a safe, professional, and driver-focused transportation ecosystem.

Scroll to Top