Privacy Policy
Palmetto State Rides, LLC
Last Updated: October 2025
Palmetto State Rides, LLC (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information obtained through our website, booking systems, mobile applications, and communication channels. By using our services, you agree to the practices described below.
1) Information We Collect
We collect the following types of information to provide reliable and secure transportation services:
- Personal Information: Name, phone number, email address, and pickup/drop-off details when you book a ride.
- Payment Information: Processed securely through third-party partners such as Stripe. We do not store full credit card numbers on our servers.
- Ride History: Trip dates, destinations, driver assignments, and feedback.
- Technical Data: IP address, browser type, and site usage statistics to improve our platform.
2) How We Use Your Information
- To schedule and complete your transportation requests.
- To communicate booking confirmations, updates, and receipts.
- To assign preferred drivers and manage loyalty relationships.
- To process payments through secure gateways.
- To comply with legal obligations and prevent fraud.
3) Information Sharing
We share limited information only when necessary to operate our business:
- With approved drivers to fulfill your ride requests (only pickup details and contact info required for service).
- With Stripe and other payment processors for secure transaction handling.
- With Limo Anywhere for dispatching, trip management, and communication services.
- With law enforcement or regulatory agencies when required by law.
We do not sell, rent, or trade your personal information for marketing purposes.
4) Data Retention
We retain trip and client records as required for business, tax, and insurance compliance. Data no longer needed for operations is securely deleted or anonymized.
5) Cookies and Tracking
Our website may use cookies or analytics tools to enhance user experience and understand website traffic. You may disable cookies in your browser settings, though some site features may not function properly.
6) Data Security
All data is protected using encryption, password protection, and secure network practices. Drivers access only limited ride-related data. Payment information is handled through PCI-compliant processors such as Stripe.
7) Client & Driver Rights
Clients and drivers may request to:
- Access or correct personal information on file;
- Request deletion of inactive data (where legally allowed);
- Update communication preferences or unsubscribe from emails.
To make a request, contact us at support@palmettostaterides.com.
8) Third-Party Links
Our website may include links to external websites or services (such as restaurants, partner companies, or real-estate tours). We are not responsible for the privacy practices of those sites.
9) Children’s Privacy
Palmetto State Rides does not knowingly collect or store personal information from children under 16 years of age. If we learn that data has been collected from a minor, it will be deleted promptly.
10) Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on this page with a new “Last Updated” date. Continued use of our services after updates constitutes acceptance of the revised policy.
11) Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
Palmetto State Rides, LLC
Email: support@palmettostaterides.com
Location: Travelers Rest, South Carolina, USA
This Privacy Policy works together with our Terms & Conditions, Client Loyalty & Driver Preference Policy, and Driver Client Portfolio Policy.