Palmetto State Rides, LLC (“Palmetto State Rides,” “PSR,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information obtained through our website, booking systems, communication channels, and related services.

By using our services, you agree to the practices described below.

1) Information We Collect

We may collect the following types of information:

• Name
• Phone number
• Email address
• Pickup and drop-off locations
• Ride preferences
• Trip history and booking data

2) How We Use Your Information

• Schedule and complete ride requests
• Send booking confirmations and ride updates
• Dispatch drivers
• Process payments through Stripe
• Provide customer support
• Improve system performance and safety
• Comply with legal obligations

We do not sell or rent your personal information.

3) SMS & Text Messaging Policy (A2P 10DLC Compliance)

By providing your phone number and checking the required consent checkbox on our booking form, you agree to receive SMS text messages from Palmetto State Rides, LLC related to ride services.

Types of SMS Messages

• Ride confirmations
• Driver assignment updates
• Arrival notifications
• Booking changes
• Cancellation notices
• Payment links
• Ride-related service alerts

These messages are strictly transactional and related to active ride services.

Message Frequency

Message frequency varies based on ride activity.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier plan.

Opt-Out Instructions

You may opt out at any time by replying STOP.

Help Instructions

For assistance, reply HELP or contact us at PalmettostateridesLLC@gmail.com.

No Sale or Sharing of SMS Data

We do not sell, rent, trade, or share your phone number or SMS consent information with third parties for marketing purposes. SMS consent is used solely for ride-related communication.

Consent to receive SMS messages is not a condition of purchase.

4) Information Sharing

• With approved drivers to fulfill ride requests
• With Stripe or payment processors for secure payments
• With service providers necessary to operate our platform
• With authorities when legally required

5) Data Security

We implement industry-standard safeguards including encrypted payment processing through PCI-compliant providers.

6) Your Rights

You may request access, correction, or deletion of your data where legally permitted. Contact us at PalmettostateridesLLC@gmail.com.

7) Policy Updates

We may update this policy periodically. Updates will be posted with a revised “Last Updated” date.

8) Contact Information

Palmetto State Rides, LLC
Travelers Rest, South Carolina, USA
Email: PalmettostateridesLLC@gmail.com

This Privacy Policy works together with our Terms & Conditions.